Terms of Service / Acceptable Use Policy
Here at Reasonable Web Hosting, we thrive to provide the best services and support, but we need to ensure client’s follow the AUP in order that we can provide our clients with the resources necessary to put their internet services online reliably in a lightning fast, high availability environment that responds quickly to each client’s individual needs.
1. What is NOT Permitted, this list contains SOME examples for clarity:
We do NOT Allow “*@Home Software”
We do NOT Allow “Video Game Servers”
- San Andreas Multiplayer
- Minecraft (Tekkit, FTB, Vanilla, Bukkit)
- Valve/Source Games
We do NOT Allow “Game Bots”
- RuneScape Bots
We do NOT Allow “ANY P2P Software”
We do NOT Allow “IRC Servers”
We do NOT Allow “ANY Bulk Email”
More than 400 Emails in a 24 Hour Period would be considered bulk email 99% of users stay under the 400 email limit Services such as Mandrill/SendGrid/MadMimi/MailGun are perfect for this.
We do NOT Allow “Tor Exit Nodes/Public Proxies/Public VPN”
We do NOT Allow “*Coin Mining”
We do NOT Allow “Host Enumeration, Vulnerability Scanning, Hack Tools”
- SIP Scanners
- Brute Forcers
We do NOT Allow “DDoS/DoS Scripts”
- Packet Flood Scripts
- Layer 7 Floods.
We do NOT Allow “SEO Tools”
We do NOT Allow “Phishing Sites”
We do NOT Allow “Video Streaming/Conversion”
We do NOT Allow “Child Pornography”
We do NOT Allow “Resource Intensive Scripts”
I/O & CPU Intensive
We do NOT allow “Nested Virtualization”
2. Resource Usage
Use 25% or more of system resources for longer then 90 seconds. Activities that could cause such problems include, but are not limited to:CGI scripts,FTP,PHP,HTTP, etc.
3. Illegal use
Anything which breaks the law.
Services may not be used for any illegal purposes, or to support any illegal activities. reserves the right to co-operate with legal authorities when a investigation of any suspected crime on our servers. User agrees to maintain its site in a manner consistent with any and all applicable laws, regulations (within the United States), acceptable uses and standards in effect, or which become in effect, during the term hereof.
4. DMCA Complaints
Reasonable Web Hosting handles any and all DMCA complaints very seriously, and will investigate them. Silva Technologies reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. The first violation of this policy will result in an ‘Administrative Fee’ of $250, and if severe enough, potential termination of the server or account. A second violation will result in an ‘Administrative Fee’ of $500 and will also result in the immediate termination of the server or account. Users who violate this policy agree that in addition to these “Administrative” penalties, they will pay “Research Fees” not to exceed $175 per hour that Silva Technologies personnel must spend to investigate the matter, to be charged only if claims are found to be valid. We take DMCA Complaints extremely seriously, save yourself and us the trouble.
Payment For services
1. User agrees to pay the charges agreed to during the initial signup request on or before the first day of the anniversary of account setup each month or year following execution of this agreement.
2. User agrees payment not received within 3 days of said renewal date shall be considered late and service may be suspended.
3. User agrees payment not received within 7 days of said renewal date shall be considered in default and service shall be terminated.
4. User agrees that any and all unpaid balance due hereunder may result in a late fee of $10, and the costs of collection, including court costs and reasonable attorney fees shall be added as principal amounts to such balance.
5. User agrees to pay a $45 processing fee for any returned checks, for whatever reason, and agrees they may be electronically reprocessed.
REFUSAL OF SERVICE
Reasonable Web Hosting reserves the right to refuse or cancel service at its sole discretion. Failure to follow any terms or conditions established by may result in immediate termination and forfeiture of any refund agreements.
The TOS and AUP are both subject to change at any time at the sole discretion of , a change in policy shall not be grounds for early contract termination or non-payment. Customer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer. The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.